All returned or repair items must be safely packed as to not break or damage the item in transit back to The Luxury Upgrade. In order to complete a return of any item for your money back, the item must be in original and unused and not broken condition, with all plastics, tags, wrapping, boxes, booklets and other original box content attached, unbroken/unopened and included in the return. Items returned without the previously mentioned contents and stipulations will be refused and not refunded any dollar amount. Returns are available within 14 or 30 days of purchase returns as policy, depending on which product is purchased. Rolex Watches are a maximum of 7 day return policy, unless noted or described as non-returnable as described below.
Any watches or products purchased over $10,000, Rolex Custom PVD-DLC models, and/or other items which are specifically listed as "non-returnable" or "not returnable" and are all also a final sale.
Shipping charges will be deducted from returns as well ($5-$50) If we provide a shipping label for your return.
Goods must be returned via a traceable carrier, such as FedEx, United Parcel Service (UPS), with insurance, signature and delivery to The Luxury Upgrade at its designated return destination.
In order to maintain the our competitive pricing and quality, there are no returns or cancellations on International orders and we only allow 1 exchange per customer. Also, orders on custom made items or items marked as final sale or clearance are non-refundable.
Any Layaways or items that have been discounted less than advertised price are a final sale.